Pre-order Policy

All product pre-orders are subject to the following conditions:

-  Items listed as pre-order are available to purchase now but will have a future release date which will be stated on the product page.  When items are received from the distributor they will be dispatched to you promptly (usually within 24hrs).

-  If we have received notification from the distributor that the product release dates change, the information will be updated on the pre-order product page.  Please note that product release dates are determined by the manufacturer and may change at any time.  Product arrival may also be further impacted by delays from the distributor and/or shipping company and are out of our (CardZen's) control.

- If your order contains both in-stock items as well as pre-order items, your entire order will be held until the pre-order item's have been received by us (CardZen).  PLEASE PLACE A SEPARATE ORDER FOR IN-STOCK ITEMS TO BE SENT PROMPTLY.

- Pre-order items paid for by you (the buyer) may be cancelled by us (CardZen) at any time.  Payment for these items will be immediately refunded to you in full.  Please note that this will only occur in exceptional circumstances, for example, where the distributor has reduced stock allocations or removed a product from sale without our (CardZen's) prior knowledge.

 If pre-ordered items are severely delayed, we will inform you and you will have the option for a full refund.



-  If you would like to cancel your pre-order you can do so without penalty within 3 days.  If you cancel your pre-order outside of the 3 day period you will be charged a 10% cancellation fee of the total pre-order amount.

Please review our pre-order policy before placing a pre-order. By placing your order you acknowledge and agree to these terms.